Here are some steps I recommend you try to resolve the issue For example, see: for a 'no data - no charge' guarantee. There exist commercial 'data recovery' services that can try to repair your device, just long-enough to rescue and copy your files. has a 'Customer Loyalty' program - you can buy a new W.D. Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use 'check warranty status', to see if they will replace the device, at minimal cost to you. Purchase a new, compatible, disk-drive, and install it in the enclosure, to 'revive' your external storage device. Open the enclosure, and remove the disk-drive, and then connect it as a 'slave' disk-drive in a desktop computer, to see if it works at all.

Take a 'multi-meter' and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter. Try connecting to a USB port on a different computer. Try connecting to a different USB port on your computer. * the USB-to-disk-drive adapter inside the enclosure. SOURCE: when i connect my passport the computer recognizesĪn external storage-device has four major components: and a dialogue window will open up showing all disks currently installed, including your external disk which you should select and you will notice tabs entitled 'First Aid' 'Erase' 'RAID' and 'Restore'įollow the instructions found there and the very best of luck to you. Go into your applications folder, (as you should have done while installing the disk in the first place) and find a folder entitled 'Utilities' and within that folder and icon entitled 'Disk Utility' and click on it. Your files were not actually cleared, they were corrupted, but perhaps the volume can be repaired. It is very much like the requirement that a computer be properly shut down or face similar problems with its internal disks becoming corrupted. Though your data is SOMEWHERE on the disk, without proper ejection, the disk cannot find them as they had been assigned data space. I wish I had the words of comfort that you will need with this tale of woe I must tell you. SOURCE: unplugged My Book USB port without ejecting 1st - all data lost!

Wd access for mac os 10.6